Privacy Policy

Last updated: 23-08-2024

Introduction
Welcome to Jada! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform, mobile application, and services. By using Jada, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, payment information, and location data when you use Jada to book a ride or sign up as a driver.
• Usage Data: Information on how you interact with the platform, such as pages visited, app usage, and performance metrics.
• Device Data: Type of device, operating system, IP address, and other technical details.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To process bookings, match passengers with drivers, and facilitate payments.
• Improving the Platform: To understand user behaviour, improve app performance, and develop new features.
• Communications: To send updates, notifications, and promotional offers via email or SMS.
• Safety and Security: To protect users, detect fraud, and ensure compliance with laws and policies.

3. Sharing Your Information

We only share your personal information in limited circumstances:

• With Drivers and Passengers: To connect passengers and drivers, including sharing location and contact details during rides.
• Third-Party Service Providers: For payment processing, data storage, and analytics to help improve our services.
• Legal Requirements: When required by law or to protect the rights, safety, and security of Jada and its users.

4. Data Security

We take the security of your data seriously. We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the following rights concerning your data:

• Access and Correction: You can request access to or correction of your personal data by contacting us.
• Deletion: You may request the deletion of your data, although certain legal obligations may prevent us from complying with this request.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil legal obligations. We may retain anonymized or aggregated data for analytics and performance improvements.

7. Cookies and Tracking Technologies

Jada uses cookies and similar technologies to enhance your experience on our website and app. Cookies help us remember your preferences, analyze usage, and personalize content. You can adjust your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@jada.com
Address: Jada, support@jada.com
Phone: +234567890

By using Jada, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.