Last updated: 02-03-2023
Welcome to Jada! By using our platform, mobile application, and services, you agree to the following terms. Please read them carefully as they govern your use of Jada. You may not use our services if you do not agree to these terms.
1. Acceptance of Terms
By accessing and using Jada, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies referenced herein. These terms apply to all users, including passengers, drivers, and platform visitors.
2. Eligibility
You must be at least 18 years old to create an account and use Jada services. By using the platform, you confirm that you are legally capable of entering into a binding agreement and are not prohibited from using our services under applicable law.
3. User Accounts
- Account Creation: To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password.
- Account Usage: You are responsible for all activities that occur under your account. You agree to notify Jada immediately if you suspect any unauthorized use of your account.
- Account Termination: Jada reserves the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or harmful activities.
4. Services
- Ride Booking: Jada connects passengers with drivers for transportation services. Passengers can book rides through the app, and drivers can accept ride requests.
- Driver Obligations: Drivers must provide safe, timely, and professional services. They are required to comply with all local regulations, maintain proper vehicle conditions, and adhere to Jada's driver guidelines.
- Passenger Obligations: Passengers must provide accurate pickup information, respect drivers, and pay the fare promptly through the app.
5. Payment Terms
- Fares and Fees: The fare for each ride is calculated based on factors like distance, time, and dynamic pricing. Passengers agree to pay the total fare and any applicable fees (e.g., cancellation fees) through the app.
- Payment Method: Payment must be made using a valid credit card, debit card, or other accepted payment methods linked to your Jada account.
- Refunds: Jada may offer refunds at its discretion in certain circumstances. All refund requests must be submitted within 14 days of the disputed transaction.
6. Cancellation and No-Show Policy
- Passenger Cancellations: Passengers may cancel a ride request before the driver arrives without penalty. However, if the driver is en route, a cancellation fee may apply.
- Driver Cancellations: Drivers may cancel a ride under certain conditions (e.g., safety concerns). Jada will notify passengers if this occurs, and alternative arrangements may be made.
- No-Show: If a passenger fails to show up at the designated pickup location within a reasonable time, they may be charged a no-show fee.
7. User Conduct
You agree to use Jada in a lawful, respectful, and responsible manner. Prohibited actions include, but are not limited to:
- Harassment, abuse, or harm towards drivers, passengers, or Jada staff.
- Using the platform for illegal activities or fraudulent transactions.
- Attempting to hack, disrupt, or compromise the security of Jada systems.
- Misrepresenting your identity or creating multiple fraudulent accounts.
8. Liability and Disclaimer
- Service Quality: Jada is a technology platform that facilitates ride services. We do not guarantee the quality, reliability, or safety of rides provided by drivers. Drivers are independent contractors, and Jada is not liable for their actions.
- No Warranty: Jada is provided "as is" without any warranties, express or implied. We make no guarantees regarding the platform's availability, accuracy, or performance.
- Limitation of Liability: Jada will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform or services, including lost profits, personal injury, or property damage.
9. Indemnification
You agree to indemnify and hold harmless Jada, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the platform, your violation of these terms, or any legal disputes between you and other users (passengers or drivers).
10. Termination of Services
Jada reserves the right to suspend or terminate your access to the platform at any time without prior notice if you violate these terms or engage in conduct that harms the reputation, safety, or interests of Jada or its users.
11. Changes to the Terms
Jada may update or modify these Terms of Service from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through the app. Continued use of the platform after changes are made constitutes your acceptance of the revised terms.
12. Governing Law
These terms are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms or your use of Jada shall be resolved in the courts of [Your Country/State].
13. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@jada.com
Address: Jada official office
Phone: +234567890
By using Jada, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.
